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Self-Service Analytics Portal
A comprehensive self-service analytics platform that empowers business users across the organization to explore data and create their own reports without requiring technical assistance.
8 months
Insurance Industry
Power BIPower BI ServiceSharePointAzure AD
Self-Service Analytics Portal
Client Context
Organization-wide initiative spanning sales, operations, finance, and HR departments with varying levels of data literacy.
The Problem
Business users were dependent on IT and analytics teams for even simple data requests, creating bottlenecks and delays in getting needed information.
Pain Points
- 2-week average turnaround for ad-hoc data requests
- Analytics team overwhelmed with basic report requests
- Business users frustrated by lack of data access
- Shadow analytics emerging with ungoverned Excel files
- No standardized training or support for data exploration
Constraints
- Must maintain data governance and security
- Support users with varying technical abilities
- Cannot disrupt existing governed reporting
- Need sustainable training and support model
The Solution
Designed a tiered self-service model with curated datasets, guided analytics experiences, and comprehensive training program to build organizational data literacy.
Implementation
- Created certified semantic models for each business domain
- Built guided analytics templates for common use cases
- Developed comprehensive training curriculum with hands-on labs
- Established data steward network for ongoing support
- Implemented usage monitoring and governance controls
Key Features
- Curated data catalog with business-friendly descriptions
- Template gallery for common analysis patterns
- Interactive training modules and documentation
- Community forum for peer support
- Certification program for advanced users
The Impact
200+
Users trained on self-service analytics
85%
Reduction in ad-hoc data requests
50+
Certified power users across departments
3 days
Average time to insight (from 2 weeks)
"I never thought I'd be able to analyze our sales data myself. Now I can answer my own questions in minutes instead of waiting weeks."
Regional Sales Manager|Program Graduate
Before
2-week request turnaround, IT dependency, frustrated users, shadow analytics
After
Self-service capability, 3-day insights, empowered users, governed analytics